Reviews Overview

Reviews Overview

Access: Everyone

OperaDDS - Reviews Overview
Applies to: OperaDDS


Solution: Click the + or the header to expand the section.

This FAQ serves as an Overview for OperaDDS's Reviews system, which allows your office to ask patients to review you on Facebook, Google, or via internal survey, and then consolidates that information into one dashboard that can be easily added to your website.


Send Reviews To Patients


Send Reviews to Patients Automatically

To send reviews to all patients automatically, please perform the following:

  1. Log in to OperaDDS as an Admin user
  2. Click Settings | Feature Settings | Reviews Settings
  3. Turn On the Reviews Notice and edit the following settings to your desired Communication Settings (Image Below)
    • Delivery Method
      • Send email AND text messages
      • Send email. If no email on file, send text message.
      • Send text. If no phone, send email
    • Family Appointments
      • Send a notice to each family member for their individual appointment
      • Send a single notice to the responsible party for all family members coming that day
    • Frequency
      • Our office would like to send Review Requests manually
      • Send for every appointment
      • 1 request every 30 days
      • 1 request every 60 days
      • 1 request every 90 days
  4. Click Save Changes


The image above shows reviews in the OFF state.


Send Reviews to Patients Manually

To send reviews to patients manually, please perform the following:

  1. Log In to OperaDDS
  2. Click Reviews in the toolbar
  3. Click Request Review | Type in the Patient's Name | Click Send



Inspect Sent Review Requests

To see the reviews sent automatically or manually, please perform the following:

  1. Log in to OperaDDS
  2. Click Reviews in the toolbar | Click Sent Reviews



How to Link Google and Facebook to your Reviews

It is important to setup your OperaDDS account to link to your office's public Facebook and/or Google Accounts, so OperaDDS can point patients who receive Review Requests to the proper Social Media site.

To link your office's OperaDDS account to your office's Facebook and/or Google Accounts, please perform the following:

  1. Log in to OperaDDS as an Admin user
  2. Click Settings | Feature Settings | Reviews Settings
  3. Click Social Media in the left sidebar
  4. Follow the directions in the Facebook and/or Google sections to link your office's Social Media accounts to OperaDDS



Add OperaDDS Reviews to your Office's Website

To feature your office's OperaDDS reviews on your office's website, please perform the following:

  1. Log in to OperaDDS as an Admin user
  2. Click Settings | Feature Settings | Reviews Settings
  3. Click Social Media in the left sidebar
  4. Under the Website section, adjust your Reviews Color to a color that matches your office's palate
  5. Click Copy Code and provide this to your website designer to feature your Google and/or Facebook reviews!



Prioritize Preferred Reviews on your Website

To prioritize your preferred reviews onto your website, please perform the following:

  1. Log in to OperaDDS
  2. Click Reviews in the toolbar
  3. Using the Slider option on the right, you can turn certain reviews ON or OFF, depending on what you'd like to showcase on your website

OperaDDS cannot control what patient's write on Facebook/Google reviews; By default, OperaDDS will filter out all 1-, 2-, and 3-star reviews from being showcased on your website.



Video Overview

Click here to see a video overview of the OperaDDS Reviews system.


The following information is available for InHouse/PTC Only access:

How are Reviews pulled?

  • When the office adds their Google link to their Feature Settings | Review Settings | Social Media area, Opera will pull in all Google reviews for the practice back to the beginning of time
  • After this point, Opera will continue to pulls Reviews 1x/day; this is triggered by a user clicking on the Reviews menu
    • At that time, Opera pulls all Reviews submitted since the last time a user accessed the Reviews Menu
  • If a Review is not showing up, a few possibilities
    • The office’s Google link is inaccurate (possibly an extra space, additional punctuation was added, etc)
    • Google made a system change (usually Opera DEV identifies/fixes these prior to any user ever noticing)
    • The review was submitted after the office already pulled reviews for the day
      • As mentioned above, Opera pulls reviews 1x/day so if the user navigated to the Reviews menu at 12:00 and ‘picked up’ Reviews, an additional review was made at 1:00 and the user revisits the Reviews Menu, Opera wouldn’t pick up that 1:00 review until the following day when the user revisits this area.





Printed copies of this document are considered uncontrolled.
38907.Rev005     04.22.2020


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