OperaDDS - Resources

OperaDDS - Resources

OperaDDS Resources

Access: Everyone
OperaDDS - Resources, Demos & Information - Training Manuals and Videos
Applies to:  OperaDDS




Solution :  All Feature Resources


Click the + or the header to expand the section.



Training Guides

Company Profile / Users Setup Guide

Cases Guide

Chat Guide
  • Chat Guide  - Slide Show (40 Slides)
  • Chat Training - Video (10 min 46 sec)
      
  • Chat Overview - Video (4 min 38 sec)


File Storage Guide

Forms Guide - Eaglesoft, Dentrix, and Open Dental Customers
  • Integrated PMS - Forms Guide - Slide Show (69 Slides)
  • Integrated PMS - Forms Guide - Video (23 min 08 sec)

    Eaglesoft, Dentrix and Open Dental are examples of an Integrated PMS

Forms Guide - Non-Integrated Customers

Teledentistry Guide


The following information is available for InHouse/PTC Access Only
If a customer asks about Teledentistry during COVID-19 please send the following email to the customer:
  • Close Outlook
  • Click the following file to Download
  • Once downloaded, open the file
  • Add the TO email address and send
  • You can now open Outlook



Recall Guide

Reviews Guide
  • Reviews Guide - Slide Show (18 Slides)
  • Review Guide - Video (4 min 11 sec)
      

Secure Email Guide


This section is for InHouse/PTC access only:

Additional Notes:
  • Care Text Training   Slide Show (23 Slides)
  • OperaDDS no longer activates Care Text for new OperaDDS customers. If you are working with an office that still has access to Care Text, you can​ distribute this training to them.
  • Note : This guide may or may not become out of date, as the guide is not being updated, as the feature is no longer being used by the majority of offices.



Quick Start Guides



The following information is available for InHouse/PTC Only access:


Who's Who for OperaDDS Contact Requests

Bryan Laskin - Owner/Founder of OperaDDS

If a customer would ever ask to speak with Bryan directly, probe the customer on the reasoning, explain that Patterson now oversees all sales/support of OperaDDS, and ensure they are aware you are there to help them with any questions/concerns they may have.


Martin Helmbrecht - VP of Operations, Jack of All Trades

Prior to the transition to Patterson Support, Martin pretty much was a jack-of-all-trades and touched everything so existing customers know him well.  Emails to care@operadds.com are typically handled by Martin.  He no longer works directly with customers (usually) so those emails are now forwarded to Patterson support, but he is a Tier 2 escalation point for our PSE’s.

Should a customer ask for Martin directly, please ensure the customer is aware that Patterson now oversees all support.


David Pryor - Sales Manager

If the customer is interested in signing up for OperaDDS or wants to sign up for MORE services of Opera’s, send to the appropriate eServices Sales Rep.
If the customer is already enrolled, please handle similar to the above mentioned and handle as a standard support call.












Printed copies of this document and online videos are considered uncontrolled.
38896.Rev030      04.22.2020

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